Refund & Return
-
Do I need to provide a receipt?
Proof of purchase is required to validate a return or exchange. Please include your order number (e.g. order #) or receipt in your email requesting a return. This way, we can issue a refund, store credit, or exchange that is equivalent to the original purchase price. -
How about your Cancellation Policy?
HANDDN accepts the request to amend the order after 24 hours of receiving the order / is allowed to cancel with a satisfactory reason within 24 hours from the time of closing the order (as soon as possible contact us Whatsapp: +84 359711094 / Email: [email protected]). Order adjustment condition... -
Feel free to get in touch with us by emailing [email protected] or reaching out on Whatsapp at +84359711094. Please include your order number (e.g. order #), and we'll be sure to follow up with you to help with the rest.
-
What are the conditions for accepting returns?
We accept return to all products due to defects from the manufacturer HANDDN or if the product you received does not match the product you ordered in the order information (HANDDN always ensures the product you receive is the most accurate from the color and other specifications at least 90% comp... -
What are the conditions NOT for accepting returns?
Error dimension by your choice, be sure you know how to determine your strap size (lug and length). If not sure about the size please Contact us or immediately contact us when have the change in your order within 24 hours. Not applicable to orders placed for 3rd parties (gifts) for reasons of not... -
What should I do if my package gets lost?
In case your order is lost in delivery process, don't worry too much. We always carefully follow the shipping process of each order. If it has any problems, we will contact the shipping unit as quickly as to promtly resolve. In the worst case, your order will be remade and sent to you as soon as ... -
Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a...