Welcome to Our Help Site

• Can I attach my OEM clasp with your leather watch strap?
• Can I get a different color for my buckle?
• Does your watch strap come with a tang buckle?
• How can I get the right buckle size for my strap?
• What are the sizes of buckles?
• What is special brand buckle?

• Can I update my address?
• Can I visit your workshop?
• Customs/ Shipping Unit asked me to provide information about the order.
• Do you provide shipping services to PO Box or APO/FPO addresses?
• Do you ship worldwide and which countries do you deliver to?
• What is the estimated delivery time to my address?
• What shipping unit do you use?

See all articles in Delivery →

• What is Exotic Leather?
• What is non-leather material?
• What is regular leather?
• What is Zermatt special lining leather?
• What should I do to care and maintain my leather strap?
• Why my Patina color is different from the picture on your website?

• How can I payment via Paypal?
• I have a problem when try to pay!
• What payment method do you accept?
• Why we recommend using PayPal

• Do I need to provide a receipt?
• How about your Cancellation Policy?
• How do I start a return?
• What are the conditions for accepting returns?
• What are the conditions NOT for accepting returns?
• What should I do if my package gets lost?
• When will I get my refund?

• Are quick release spring bars secure?
• Does your watch strap come with a spring bars?
• Do I need any tool to use quick release spring bars?
• How to change watch straps using quick release spring bars?
• What different from Quick release spring bars and Regular release spring bars?